Est. 4471Mar 14
4-ton condenser + coil$11,400
Wanted to think about it
Estimate recovery · HVAC contractors · Los Angeles
You wrote the estimate. You paid for the lead. Nobody ever called them back.
Second Swing works the estimates that went quiet, finds out what actually stopped the sale, and hands your salesperson a booked callback. You only spend time on the ones still buying.
Email Daryll daryll@secondswing.coEst. 4503Mar 28
Full system replacement$14,850
Getting other quotes
Est. 4530Apr 09
Furnace + ductwork$9,200
Payment had to stay under $250/mo
Callback booked
Three of the forty-one sitting in your system right now.
What actually happens
Ten minutes of your time, then you wait for the callbacks.
01
You send the export
A CSV out of ServiceTitan, Housecall Pro, Jobber, whatever you run. Unclosed estimates, last 180 days. Ten minutes, and you're done until the callbacks start.
02
I work the list
Every record gets sorted by what stopped it: price, financing, timing, still shopping, already bought elsewhere. Then follow-up goes out in your company's name, with your approval on every word before anything sends.
03
Your guy gets a callback
Name, number, the original quote, and one line on what held them up. Your rep calls back within four hours. That part is on you, and it's the part that decides whether this works.
How you'll know it worked
I don't contact a fifth of your list on purpose.
Twenty percent of your estimates get held back at random and never touched. At day thirty we compare them against the ones I worked. If the contacted group didn't close more jobs than the group I left alone, you'll know, because I'll be the one showing you the number.
Most follow-up outfits can't tell you whether they did anything at all. They report what closed and let you assume they caused it. This is the difference between a report and a result.
Fit
This works for some shops and wastes money for others.
Worth a call
- 5 to 50 employees
- Replacements or major repairs, average ticket over $5,000
- Estimates stored in software you can export from
- At least twenty estimates sitting unclosed right now
- Someone who will call a warm lead back the same day
Don't bother
- Estimates live on paper or in a truck console
- Average ticket under $1,500 and the math doesn't carry
- Fewer than twenty dormant estimates
- You want me closing the sale. I book the callback; your people close.
- Callbacks would sit for two days. The lead is gone by then.
Who you're dealing with
Gus · brings it back
I'm Daryll. One person, not an agency, and there's no call center behind me. I read every reply that comes back off your list myself, which is the only reason I can tell you what your customers actually said instead of handing you a dashboard.
I'm not going to guess at your numbers on a website. Email me and I'll ask you six questions about how many estimates you write and what happens to the ones that don't close. If the answer is that this won't pay for itself, I'll tell you that straight.
Right now I'm looking for one Los Angeles HVAC shop to run the first sweep with at no charge, in exchange for letting me write up the results. After that it's $2,500 for the first pass through your backlog. If you want to be that shop, email before someone else does.
Daryll SantosSecond Swing · Los Angeles
Those estimates aren't getting warmer.
Every week they sit, more of those homeowners buy from somebody else.
Got it. I'll look at your setup and reach out within a day. If it's urgent, email me at daryll@secondswing.co.