Answers

Questions HVAC shops actually ask

Short, honest answers on unclosed estimates, follow-up, and the rules around contacting past customers. Written for owners, not search engines.

• Why don't HVAC customers call back after an estimate?The real reasons a quote goes quiet, and which ones are fixable.
• How do you turn old HVAC estimates into booked jobs?What database reactivation is, and how a dead list becomes callbacks.
• Is it legal to text past estimate customers?TCPA, consent, quiet hours, and A2P 10DLC, in plain terms.
• How much of your estimate backlog is recoverable?An honest way to size it, without anyone quoting you a fake percentage.
• Estimate follow-up: call, text, or email?Which channel books more, and why speed matters more than channel.